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Terms & Conditions
tried to keep our Terms and Conditions as clear as possible, and give you all
the information we can (but not too much) about your online/telesales
transactions so that you completely understand the whole process, from order to
delivery and beyond. It's really important to us that your online/telesales
shopping experience meets expectations, so please spend a few minutes and read
on. You'll need to accept our T's & C's every time you make a purchase –
they might change from time to time, so do check the date at the top of the
note that different terms (including prices, charges for services,
availability, delivery times and returns policies) apply to purchases made in
one of our stores.
Our contract after you have ordered
don't panic if you make any mistakes during your order, you can correct any
input errors right up until you confirm payment. Once you're happy everything
is correct and you've submitted an order you'll be given an Order Reference
Number and details of the products (and/or services) you have ordered. You'll
then receive an email headed 'Order Acknowledgement' recognising receipt of
your order. We will then send a further email headed 'Order Confirmation'. This
second email also lets you know how your products will be delivered to you. If
we have to cancel all or part of your order for any reason, we will email you
to let you know.
you have placed an order by telephone and you don't have an email address,
we'll give you the Order Reference Number over the phone and post you a copy of
we have to hold our hands up and admit we have made a mistake by
unintentionally publishing inaccurate information on the site (e.g. the price,
description or availability of a product you have ordered). In this instance we
may have to cancel your order at any time, even if you have received your Order
Confirmation email, and you will receive a full refund of any charges already
you choose our Reserve and Collect service you will be given a reference number
and details of your order. You will not be asked to pay until you collect the
goods from your chosen store.
all Reserve & Collect sales take place in our stores, sales are subject to
the normal in-store terms of sale, statutory rights and the Manager's
discretion. Just take your Reserve & Collect print out and/or reference
number with you and our store will sell you the goods at the website price or
store price, whichever is cheaper.
Prices and payments
you would expect all our prices are in USD. The total cost of your order will
be the price of the products you order, the delivery charge (if any), plus any
additional services you choose e.g. premium delivery or installation. You'll
see all these in your Shopping Basket before you submit an order. Payment is
deducted once an order is submitted.
deciding whether to accept your order we may use certain information about you,
including any received from our accredited identity verification partner. For
example, we may pass on your details for them to check against certain public
and private databases. This will help to protect you and us from fraudulent
identify a transaction as being potentially fraudulent we may ask our courier
to return the goods to our warehouse, we may cancel your order even though you
will have received the Order Confirmation email.
Delivery and installation services
find all the finer details about our delivery (including where we deliver to),
installation and recycling services in our Customer Services section.
Missing, damaged or incorrect orders
do everything we can to ensure your order arrives at your door complete and in
pristine condition. If you don't receive all of your products at once, you can
check that they have been dispatched using our tracking facility detailed in
the confirmation email. .
the product is damaged when it arrives, please contact us within 48 hours via
the Contact Us facility on the Customer Services page.
Returns/cancellations and after sales policy
for whatever reason you change your mind and would like to return your order
after delivery, we're happy to refund or exchange your purchase as long as it's
unopened and in its original packaging. This option is available for 30 days
The Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations, we will accept items back even if you have opened the goods to
inspect them. You are entitled to a refund as long as you inform us of your
decision to cancel within 14 calendar days from the day after delivery of the
goods. The goods must be in an 'as new' condition and returned in the original,
undamaged packaging, along with any accessories and free gifts received with
them. In the case of a service contract or a contract for the supply of a
digital download, the cancellation period will expire after 14 days from the
day of the conclusion of the contract.
you consent to a digital download starting within the 14 day cancellation
period and acknowledge the right to cancel will be lost, you will not be able
to request a refund.
There are three ways to refund/cancel your purchase:
You can return the product to one of our
stores* with your receipt, bringing the card you paid with so we can
credit it. When returning opened products to us, you should do so without
undue delay and, in any event, not later than 14 days from the day on
which you communicate to us your decision to cancel.
You can cancel your order via the Contact
Us facility on the <customer services="" page=""
with your order reference number and
delivery details to hand
range large kitchen appliances and extended range small products (delivered
directly from an approved supplier) cannot be returned to one of our stores,
please call our Knowhow contact centre .
may also use the cancellation form found in the Returns and Cancellations
section of the website but it is not obligatory.
we have received the goods back from you, we will give you a refund for the
cost of the product plus the delivery charge paid (except for the additional
costs arising if you selected a type of delivery other than the least expensive
type of standard delivery offered by us).
may make a deduction from the refund for any loss in value of the goods if the
loss is a result of any unnecessary handling by you.
you have requested we begin the performance of any service, such as installation
of a product, within the 14 day cancellation period we have the right to retain
any charge paid for services which have already begun or been completed.
take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
If you return your product to a store
without proof of purchase
There is a contract for services with the
product and you have started using the services; this would include, for
example, a mobile phone subscription
If the silver strip on the back of your
Software Product Activation Key card has been partially or completely
damaged or removed
the goods were a special order to your
bad enough that your product develops a fault, so we try to make our returns or
repair service as painless as possible.
will offer either a repair, exchange or refund if the fault occurs within 30
days of purchase (or delivery or installation). If the fault with your product
occurs within its guarantee period (normally 12 months from delivery) we will
offer you a prompt repair service*. In all cases we reserve the right to
inspect the product and verify the fault.
a refund or exchange, the product must be in otherwise ''as new'' condition,
complete with any accessories and free gifts offered and if possible, with the
original box and packaging.
can either return the product to a PC World store** to arrange for collection.
After Sales is open from 8am to 8pm, Monday to Friday, from 8am to 6pm,
Saturday and from 9am to 6pm Sunday. Refunds for faulty goods include the
applicable delivery charge and you will not be charged for collection.
Replacement goods are sent by standard delivery. If a fault occurs while you
are abroad, please contact us to discuss how we can assist.
do not cover faults caused by accident, neglect, misuse or normal wear and
tear. Consumable items, such as non-rechargeable batteries and ink cartridges
are covered by guarantee for 3 months after delivery.
sold on this website are generally intended for normal domestic and consumer
use and not for resale or commercial use. If we arrange to collect goods from
you it will be at our cost.
** Excludes goods delivered direct from the Manufacturer
all returns and after sales service, please call our Contact Centre we will
assist you. Items delivered direct from the Manufacturer cannot be returned to
one of our stores.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF
YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE
our Group of companies and our suppliers own the copyright, trademarks and all
other intellectual property rights in all material and content on this website,
which you may use, download, copy, publish, transmit or otherwise make
available by any other means only for your own personal, non-commercial use.
Any other use or reproduction of the material or content is strictly prohibited.
may not create any link to this website without our prior written consent, nor
may you restrict or inhibit the use or enjoyment of it by anyone else.
terms and conditions, and all transactions relating to this website and all non-contractual
obligations arising from any transaction carried out on this website are
governed by English law and are subject to the non-exclusive jurisdiction of
the English courts. We do not accept amendments to these terms and conditions.
terms and conditions may apply for prize competitions and our added value
services and offers. If so, you will be alerted to them at the relevant