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Return Policy

We will accept  with the original sales receipt/packing slip and price tags attached, within 45 days. Returns will not be accepted without the original sales/gift receipt or packing slip. All returns are subject to verification of original sale, and we reserve the right to limit returns.

Please note:

  • We offer a one-time adjustment on full-price purchases only, within 7 days of the date shown on the original sales receipt/packing slip and in the country of original purchase.
  • Merchandise may only be returned in the country in which it was originally purchased.
  • A ten-day waiting period is required for cash refunds when the purchase was made by check; otherwise a merchandise credit will be issued.
  • We are unable to research online orders at stores.
  • We cannot refund original or return shipping charges.
  • Online exclusive items are only eligible for returns at retail or outlet stores.

*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of the merchandise credit.

Returning/Exchanging an Online Purchase in Store

To return/exchange your online order at any of our PLACE retail or outlet stores, please bring:

1.     Your packing slip

2.     The item(s) you're returning/exchanging

3.     The credit card that matches the 'ordered by' information on the front of your packing slip

Note:

  • Online Exclusive items are only eligible for returns in stores; they may not be exchanged in retail or outlet stores.
  • We are currently unable to research online orders at stores. Please be sure to bring the above information.

Returning an Online Purchase(Gift) by Mail

To return your online order by mail:

1.     Detach the bottom portion of your packing slip labeled "Return Form." Please indicate the quantity for each item being returned on the front, and circle a Return Reason code.

2.     If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser's credit card), please check the box at the bottom of the packing slip.

3.     Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.

4.     Place the items you're returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label.

  • All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
  • We cannot refund original or return shipping charges.